How do I Return a Product?

As part of our commitment to customer service, /skin regimen/ offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for an exchange within 30 days of purchase. Any unopened products that you are unhappy with may also be exchanged within 30 days. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of /skin regimen/.


If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by /skin regimen/, please make sure to add insurance to your parcels through your preferred mail delivery service.


To receive authorization for a return, please write us at [email protected] to request a Return Authorization Number and link to a Return Form. 


  • Wait to receive Return Authorization Number
  • Complete your Product Return Form
  • Pack your return carefully, enclose the completed Product Return Form and mail / ship to:


Corporate Fulfillment Centre
Attn: Skin Regimen Returns
6714 – 82 Avenue
Edmonton, Alberta
T6B 0E7


Please allow up to 14 days for the return to be processed, at which time an exchange will be made.