Shipping Information

Where does /skin regimen/ ship to?

skinregimen.ca uses Canada Post services for all shipments within Canada. We ship with Canada Post to ensure a timely delivery of all orders to all Canadian addresses and to provide the highest levels of customer satisfaction.

FREE Canada Post Expedited Parcel ground shipping on orders over $50.00*

*before taxes and to most Canadian addresses.

Orders are shipped same day if placed before 1 p.m. MST/MDT (3 p.m. EST/EDT)*.

*Excludes weekends and holidays. In-stock items only.

**Exact delivery service standards exist for every origin-destination combination. Consult the Canada Post website for details at canadapost.ca/delivery tool.

 

HOW CANADA POST DELIVERS ITEMS WITHIN CANADA

Canada Post’s delivery processes vary, depending on population density and network infrastructure. Using the Signature delivery option also changes how mail is delivered to a postal address, as this item requires face-to-face delivery.

 

DELIVERY STANDARDS WITHIN CANADA

Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day.

Local

Where an item moves within a major centre, city, town or village. For example: Vancouver to Vancouver.

Regional

Where an item moves within a region. For example: Vancouver to Winnipeg (Western Region).

National

Where an item moves between regions. For example: Vancouver to Charlottetown.

Business Day means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. For your convenience and to summarize delivery standards, we have created zones for services provided within Canada. The zones are defined as Local, Regional and National. Detailed delivery standards (lane by lane) are available at canadapost.ca/deliverytool.

 

SHIPPING DAYS:

Monday thru Friday, excluding Canada Post holidays and Family Day (Alberta)

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to skinregimen.ca and assessed a $30.00 Non-Delivery fee. The non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Processing time: Orders received before 1 p.m. Mountain Standard/Daylight Time (3 p.m. Eastern) are processed the same day. Orders received after 1 p.m. MST/MDT (3 p.m. EST/EDT) are processed the next business day. Orders received on Saturday and Sunday are processed by the close of business Monday.

Domestic Delivery Time – Canada Post Expedited Parcel Shipping: FREE with orders over $50.00 before taxes and to most Canadian addresses. Orders shipped to western Canada can be expected within 1 – 3 business days. Orders shipped to eastern Canada generally take 3 – 7 business days. For quicker delivery, priority Next A.M. and Xpresspost services are available. All delivery times are estimates. The total delivery time needed to deliver your package may be longer. skinregimen.ca is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Express shipping: For quicker delivery, Xpresspost service is available. Xpresspost shipping is FREE with orders over $125.00 before taxes and to most Canadian addresses.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email [email protected]

 

In accordance with Canadian federal/Provincial holidays, /skin regimen/ Customer Care Specialists will not be available on the following days of the 2019 calendar:

  • January 01
  • February 18
  • April 19
  • April 22
  • May 20
  • July 01
  • August 05
  • September 02
  • October 14
  • November 11
  • December 24 after 1pm MST/MDT
  • December 25 and 26
  • December 27 after 1pm MST/MDT
  • December 31 after 1pm MST/MDT